Sofas L.A. Return Policy
- You may return
your purchase within 2 days of receipt for an exchange or a refund as long
as the furniture is in its original condition and packaged. "not open In any way" Altered and
assembled products may not be returned. We recommend you keep your packaging and do not open it up to 2 days after you receive the merchandise. Any returns In any way even if its an exchange return will carry a 25% restocking fee and does not matter what Is the reason, and the buyer Is responsible for paying shipping fees both ways (no exceptions) If you paid $$60 for delivery you are going to pay $120 for for return and re-delivery. You agree with these terms by using this site.
- If your items
are not damaged or defective and you'd like to return them, they also carry a 25%
restocking fee which will be deducted from your refund and any delivery cost you paid. You will also have
to pay for the shipping charges for shipping the furniture to you (even if
not invoiced at the time of sale or discounted) as well as the shipping back
to our warehouse. This is because once items are returned to us; we do not
resell them to another customer as they are no longer new. You agree to these terms by using this site.
- To return a
product, you can either log in to your account and request return by
yourself or send an email to [email protected] with your name, order
number and reason for return. No phone cancellation or return requests will
be processed. Customers must receive a written authorization back from our
company prior to returning a product.
- It is unlikely
that your item(s) will arrive damaged or defective, but just in case they
do, please see What If Part of My Order Arrives Damaged? below.
- Please
carefully check the dimensions of the items prior to ordering. The
dimensions are available on our site for your convenience. If a customer
refuses the delivery because items do not fit, the customer is responsible
for a restocking fee of 25% of the purchase price as well as the round
trip shipping and handling costs. This is because once items are returned to
us; they cannot be resold to another customer and shipping furniture costs
hundreds of dollars.
MOST
IMPORTANT:
All returned items
must be in original packaging, un-assembled, undamaged, and in unused condition.
All hardware and parts must be included. All items must be un-assembled and
re-packaged in the way it was received. All returns must be notified to our
customer service within seven (2) days of receipt (verified by the tracking
number given). This will allow us to better process your returns, refunds,
and/or damage claim requests. Failure to follow the above guidelines will cause
a delay and lead up to the denial of return / damage claim requests. No
exceptions will be made, and thank you for your cooperation.
* Mattresses &
Foundations are not eligible for refunds/exchanges as well as any Item listed on our website, Please note every Item we sell is sold as all sales final.
Return
Eligibility
Items must be in new
condition and in the original packaging "not open In anyway" to qualify for a refund (please do not
assemble or modify the product in any way. The few exceptions that cannot be
returned include:
- Clearance Items
- Gift
Certificates
- Open Items, (box)
- Assembled Items
- Sale Items
- Customer Error
- Items Marked
“Non-Returnable” (clearly indicated on the sale page before placing your
order)
- All sales are final, unless we approve a return.
Sofas L.A. Cancellation Policy
- We allow
cancellation up to 12 hours after the order has been placed, unless the
order has already been shipped by the manufacturer.
For this
reason; Please review all the items, quantities and size in your shopping cart
prior to ordering, and your email confirmation right after placing the order in
order to avoid any problems. Because: Once an order is placed with us, our
process is to submit the order directly to the manufacturer on your behalf. When
this is completed, we and thus the customer become financially obligated to
purchase the ordered merchandise from the manufacturer. Any cancellation of the
order after this point will need to follow the return policy above.
- Any exception
to this cancellation policy will be solely at the discretion of our
management. In the event that our management agrees to proceed with the
cancellation of an order, the customer will responsible for a cancellation
or restocking fee of up to 25% of the purchase price as well as any shipping
and handling fees that may apply. In order for a cancellation to be
addressed, the customer must submit the request in writing via e-mail to
[email protected] Please note that only written requests for
cancellation and only requests to this email address will be processed by
us. Special orders and orders that are being held in our warehouse for a
delayed delivery date at the request of the customer cannot be cancelled.
- The Sofas L.A. reserves the right to cancel an order when we determine that we
will not be able to fulfill your order. Upon such cancellation we will
notify the customer and refund the full amount that has already been paid.
Sofas L.A. Exchange Policy
No Exchange, All Sales Final
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