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Terms and Conditions

Policies, Terms and Conditions:

Terms & Conditions:

At sofasla.com we strive to sell quality home products from established manufacturers directly to you, the consumer. All our Products carry the respective manufacturer’s guarantee for material quality and workmanship. If, after proper assembly and care you find a defect with a Product, please email our customer service department for repair or replacement.
Please make sure to keep your receipt in case of need of warranty honoring.
sofasla.com will not assume the transportation charges for any Products purchased through sofasla.com. This Web site, sofasla.com, and all information, photographs, text, content, brochures, catalog, and services available through it (collectively, the "Site") are provided by sofasla.com under this Terms and Conditions agreement and any amendments to the Terms that sofasla.com may publish from time to time (the "Terms"). By accessing, browsing, purchasing, inquiring, communicating, chatting on or through this site, you agree to be bound by these terms and conditions. If you do not agree to abide by the Terms in their entirety, please do not use the Site or download content from the Site for any purpose whatsoever. A purchase order is not considered placed until the Purchase Order Confirmation is received by sofasla.com, and a sofasla.com Purchase Order # confirmation number provided.
The Terms shall be governed by the laws of the State of California in the United States of America, without giving effect to its conflict of laws provisions. Any claim or controversy arising in any way out of or relating to the Terms shall be filed in a court of competent jurisdiction sitting in Los Angeles County, California. Both parties consent to settle any litigation in any way arising out of or relating to these Terms by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Such arbitration shall be conducted in Los Angeles, California, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. If you access this Site from a location outside of the United States, you are responsible for compliance with all local laws. Once your furniture is delivered you have 48 hours to report any problems, after 48 hours there is no service agreement no exceptions. if you decide to pick up your item you are responsible to bring any manufacture defected or damaged products to our warehouse for an exchange at your convenience.

Payment:

We accept payments from all major credit cards: Visa, Master Card, American Express, and Discover. We will charge your Credit Card once we confirm availability of the merchandise. Payment is required 100% upfront.


Cancellations :

Once sofasla.com places an order with the Manufacturer, We become financially obligated with them, so a fee of 25% of the purchase price will be assessed ( re-stocking fee ) in the case of Seller approved returns only. ( plus delivery charge - both ways - if any ). We have the right to refuse any returns at anytime. Every Item on sofasla.com is sold as All Sales are final, no refunds, no exchange, no returns. We only replace damaged and defected pieces to your furniture only. Any credit card dispute will hold a 25% cancellation fee that you agree to by using this site.

Disclaimer of Warranty:

All products sold have manufacturer's warranty. You expressly understand and agree that your use of the site is at your sole risk and that the site is provided on an "as is" and "as available" basis. To the fullest extent permissible pursuant to applicable law, in regard to the site and all content thereon, sofasla.com expressly disclaims all warranties of any kind, including without limitation any warranty of merchantability, fitness for a particular purpose and non-infringement. Certain warranties in regard to particular products for sale on the site may be applicable through manufacturers` warranties, though not through sofasla.com. See the warranties included in the documentation along with the products for further details regarding warranties provided by manufacturers of products available through the site. The content on the site may contain inaccuracies and typographical errors. sofasla.com does not warrant the accuracy or completeness of the content or the reliability of any advice, opinion, statement, price availability or other information displayed or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, price availability, or other information shall be at your sole risk. sofasla.com does not make any warranty that the site will meet your requirements, or that the site will be uninterrupted, timely, secure, or error free, or that defects in the site, if any, will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the site is at your own discretion and risk and that you are solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you. Some items may come with a manufacturer's warranty, which will vary from product to product. sofasla.com reserves the right to change the price, lead-time, promotions, specials, in stock, rapid-ship items, and other terms at any time in the normal course of business.

Limitation of Liability:

IN NO EVENT WILL sofasla.com OR sofasla.com's SUPPLIERS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF THIS AGREEMENT OR OUT OF THE USE OF THE SITE OR FOR SERVICES PROVIDED BY sofasla.com, INCLUDING, WITHOUT LIMITATION, DAMAGES OR COSTS RELATING TO THE LOSS OF PROFITS, BUSINESS, GOODWILL, DATA, COMPUTER PROGRAMS, LOSS OF INFORMATION OR PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM) THAT ARISE OUT OF OR OTHERWISE ARE RELATED TO THE USE OF, OR THE INABILITY TO USE, THE CONTENT OR THE SITE OR ANY LINKED WEBSITE, THE STATEMENTS OF ANY THIRD PARTY ON THE SITE, OR UNAUTHORIZED ACCESS TO THE SITE, YOUR TRANSMISSIONS, YOUR ACCOUNT OR YOUR PASSWORD, EVEN IF sofasla.com IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY SIMILAR CLAIM AGAINST YOU BY ANOTHER PARTY. THE ABOVE EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES MAY NOT BE ENFORCEABLE UNDER SOME APPLICABLE LAWS, SO SUCH EXCLUSION MAY NOT APPLY TO YOU. IN NO CASE SHALL sofasla.com's LIABILITY FOR MONEY DAMAGES EXCEED THE sofasla.com INVOICE AMOUNT PAID BY YOU FOR THE PRODUCT.

Questions:

You can email us at sales@sofasla.com

Additional Delivery/shipping Policy Info:

We cannot deliver to APO, FPO, PO Boxes or personal mailboxes. Please use a valid street address for delivery to your order. It is entirely your responsibility that the furniture dimensions allow for easy delivery through doorways, passageways, stairways or any other way as you deem fit, and will fit into the living space of your choice. You agree to be available to receive the product from the carrier at the time of delivery, and represent that the delivery address provided by you is accessible to commercial trucking and delivery companies. sofasla.com assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to getting the product from the curbside/Truck to the inside space. We strongly urge you to not help the delivery drivers unload the packages please allow them to do there job and give them space. sofasla.com and/or its designated partners will file all claims for replacement of defective or damaged merchandise should the product arrive with a problem. (Please note: You only have 48 hours from the starting time when you receive your delivery to inform of us of any defects/damage, after 48hrs there is no service no agreement no exceptions. You will be responsible to bring back the items to the manufacture for exchange at your convenience.) We only require you to follow a few procedures (stated in the next several paragraphs) that are required in the claims process. , you agree to refuse ONLY with our authorization of the item that is damaged and make notations on the freight bill. You are also required to submit digital photographs of damaged material that should be clearly visible in the digital photograph to substantiate the claim within one day of receiving the shipment. In case the damage is noticed after unpacking the goods, you agree to notify sofasla.com immediately. We will need some digital photographs clearly indicating the damage. In such an event, the claim will have to be initiated by the consignee – in this case You, the Customer, as a concealed damage. In cases where multiple items are part of an order, the charge-back allowed on your credit card will be limited to the value of the damaged item or items after the above mentioned evidence is submitted and approved. Items received in good condition or without any evidence of damage as stipulated above will be charged as listed above in the payment section. sofasla.com CANNOT AND WILL NOT ACCEPT ANY ITEMS RETURN WITHOUT PRIOR APPROVAL OR AUTHORIZATION; SO, PLEASE DO NOT RETURN ANY OF THE ITEMS WITHOUT PRIOR APPROVAL OR AUTHORIZATION FROM sofasla.com. sofasla.com WILL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, SHOULD DAMAGES BE NOTICED LATER. sofasla.com IS NOT LIABLE FOR DAMAGES OTHER THAN THOSE MENTIONED ON THE TRUCKER'S DELIVERY RECEIPT. PLEASE ENSURE YOU INSPECT THE CONTENT OF ALL THE PACKAGES BEFORE SIGNING ON THE TRUCKER'S RECEIPT. THE TRUCKER WILL NOT UNCRATE OR OPEN THE PACKAGE. YOU THE CUSTOMER WILL HAVE TO OPEN THE BOXES AND INSPECT THE CONTENTS.

Finishes:

Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.


THIS GUARANTEE DOES NOT COVER:

* Variations in the color or graining of wood, wood products, fabric or other materials, including dye lots; natural markings inherent in the finish of any material.
* Damage including scratches, chips, rips, tears and glass or mirror breakage due to normal household use, misuse, abuse or accidents; damage or discoloration caused by sunlight; wear, shading or shrinking of any fabric due to improper cleaning; damage due to moving the furniture from the original delivery location or address.
* Commercial usage. Using the furniture for anything but normal household use will void guarantee.

This guarantee applies to the original purchaser only. sofasla.com liability under this guarantee is limited to repair or replacement of the defective product at its discretion. This guarantee applies under conditions of normal household usage and does not apply to defects resulting from misuse, accidents, negligence or commercial use. In no event shall sofasla.com be liable for consequential or incidental damages or breach of this or any other warranty, expressed or implied whatsoever even if the loss or damage is caused by the company's negligence or fault. Some states do not allow limitations on how long an implied guarantee lasts, or the exclusion or limitations or exclusions may not apply to you. This guarantee gives you specific legal rights, and you may also have other rights, which vary from state to state.

Indemnification:

You agree to indemnify and hold harmless sofasla.com, its parents, subsidiaries, affiliates, officers, directors, agents, employees, or other partners, and suppliers, from any claim, demand, action or damage, including reasonable attorney's fees, made or incurred by any third party arising out of or related to your use of the Site, any Content you transmit via the Site, or your violation of the Terms. How sofasla.com protects the information you provide The information sofasla.com gathers is never shared with anyone, except in connection with your order and as specified below. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. Technically, this shared information does pass out of our direct control, but sofasla.com makes clear to financial companies and manufacturers / shippers we work with that we expect your information to be handled appropriately. We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or your financing application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control. It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.

Representations and Warranties:

You represent and warrant that:

* You are over the age of 18 and can form a legally binding contract under applicable law. * You have provided and will continue to provide only true, accurate, current and complete information about yourself when filling out the sofasla.com checkout form (the "Form"). The billing address you provide to sofasla.com on file for you. - You are not using sofasla.com service for any improper purpose, and you will act in good faith in your relationship with sofasla.com. - You have sufficient authority, if you are purchasing on behalf of a company, to bind that company to the Terms.

* * additional terms added 09/01/2017 * *

Standard Return Policy

All sales are final.

Non Returnable Items:

• Assembled and/or Modified items or out of original packaging
• Mattresses
• Custom made or special order items (Example: fabric changes)
• Opened bedding materials
• Items without original packaging, sale Items, Customer error


In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery and our delivery team will haul-away damaged products and schedule for re-delivery at no additional charges immediately. Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.

Cancellation requests are not accepted on items that have shipped or been prepared for shipping with confirmed delivery schedule. A refusal of the item at delivery due to customer preference change will be considered a Return and credit will be issued back to your original payment method minus 20% restocking fee. Please note that all items are shipped directly from sofasla.com warehouse and if we do not have updated delivery status at the time you request cancellation, this does not mean your order has not shipped.

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